Privacy Policy

Zenutri Pty Ltd (ACN 667 290 137) (“Zenutri”, “we”, “us”) is committed to protecting the privacy of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website zenutri.com.au, take our health quiz, purchase our products, or interact with our services.

We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

Information we collect

Information you provide directly

• Name, email address, shipping address, and phone number when you place an order or create an account
• Payment information (processed securely by Shopify Payments — we do not store your credit card details)
• Health and lifestyle information you provide through our Zenutri Health Quiz, including diet, activity level, health goals, medication use, and existing health conditions
• Communication preferences and any messages you send to us

Information collected automatically

• Device information (browser type, operating system, screen resolution)
• IP address and approximate location
• Pages visited, time spent on site, and browsing behaviour
• Referral source (how you found our website)
• Cookie and tracking data (see Cookies section below)

How we use your information

We use your personal information to:

• Process and fulfil your orders, including subscription renewals
• Generate personalised supplement recommendations through our health quiz
• Send order confirmations, shipping updates, and delivery notifications
• Send marketing communications (only with your consent — you can unsubscribe at any time)
• Improve our website, products, and services
• Comply with legal and regulatory obligations
• Prevent fraud and maintain the security of our platform

Sensitive health information

Our health quiz collects sensitive health information including details about your diet, medical conditions, medications, and health goals. This information is classified as “sensitive information” under the Privacy Act 1988.

We collect this information solely to generate personalised supplement recommendations. We will never sell your health information to third parties. We will never use your health information for purposes unrelated to providing you with personalised supplement recommendations and related health content.

Third parties who access your information

We share your information with the following service providers who assist us in operating our business:

• Shopify — our e-commerce platform (order processing, payment, shipping)
• RevenueHunt — our quiz platform (processes your health quiz responses to generate recommendations)
• Klaviyo — our email marketing platform (sends order updates and marketing emails you’ve opted into)
• Appstle — our subscription management platform (manages recurring orders)
• Google Analytics — website analytics (anonymised browsing data)
• Shipping carriers — Australia Post, Sendle, or other carriers used to deliver your order

Each of these providers has their own privacy policy and is bound by their own data handling obligations. We do not sell your personal information to any third party.

Cookies

Our website uses cookies and similar technologies to:

• Keep you logged in to your account
• Remember items in your shopping cart
• Analyse website traffic and usage patterns
• Deliver personalised content and recommendations

You can control cookie settings through your browser. Disabling cookies may affect some website functionality.

Your rights

Under the Australian Privacy Principles, you have the right to:

• Access — request a copy of the personal information we hold about you
• Correction — request that we correct any inaccurate or incomplete information
• Complaint — lodge a complaint if you believe we have breached your privacy

To exercise any of these rights, contact us at hello@zenutri.com.au.

Data retention

We retain your personal information for as long as your account is active or as needed to provide you with our services. Order records are retained for 7 years to comply with Australian tax and consumer law requirements. You may request deletion of your account and associated data at any time by contacting us.

Data security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or alteration. All transactions are processed through Shopify’s PCI-DSS compliant payment infrastructure. Our website uses SSL/TLS encryption for all data transmission.

Changes to this policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a revised “Last updated” date.

Contact us

If you have questions about this Privacy Policy or wish to make a privacy-related request:

Zenutri Pty Ltd
ACN 667 290 137
Email: hello@zenutri.com.au
Website: zenutri.com.au

If you are unsatisfied with our response to a privacy complaint, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.