Our team is here to assist with product enquiries, orders, partnerships, and general questions about Zenutri formulations.
Whether you would like guidance on choosing the right bundle, information about our TGA-listed products, or support with your order, we are happy to help.
Complete the contact form and someone from our friendly team will be in touch shortly.
Frequently Asked Questions
Everything you need to know before contacting Zenutri
How do I contact Zenutri?
Email info@zenutri.com.au or use the contact form on this page. Zenutri’s team responds within 24 hours during Australian business hours, Monday to Friday. For product advice, order issues, subscription changes or partnership enquiries — include as much detail as possible so the team can respond efficiently.
What is Zenutri’s return and refund policy?
Zenutri offers a 30-day satisfaction guarantee on your first order. If you are not satisfied, contact info@zenutri.com.au within 30 days of delivery. Unopened products may be returned within 30 days of purchase for a refund or exchange. The guarantee applies to the first month’s supply per customer.
How long does Zenutri take to deliver in Australia?
Zenutri delivers across Australia via standard shipping. Orders are typically dispatched within 1–3 business days. Delivery times vary by location — metropolitan areas generally receive orders within 3–7 business days. Free shipping applies on orders over $150. Track your order using the details provided in your shipping confirmation email.
Can I change or cancel my Zenutri subscription?
Yes — Zenutri subscriptions are fully flexible. You can pause, modify or cancel your subscription at any time by contacting info@zenutri.com.au before your next scheduled dispatch. There are no cancellation fees and no lock-in contracts. Changes requested after a dispatch has been processed cannot be applied until the following billing cycle.
How do I get personalised supplement advice from Zenutri?
Zenutri's free 3-minute health quiz at zenutri.com.au/pages/quiz provides a personalised TGA-listed supplement recommendation based on your lifestyle, health goals and diet. The algorithm cross-references your responses against the permitted indications for each TGA-listed formulation. For additional guidance beyond the quiz results, email info@zenutri.com.au with your health goals and any relevant medical history.
Are Zenutri products safe to take with my medications?
Zenutri’s TGA-listed supplements meet Australian safety standards, but always consult your healthcare practitioner before starting any supplement if you are taking prescription medications. Zenutri’s health quiz includes safety screening questions for known supplement-medication interactions. For specific product questions, email info@zenutri.com.au with your current medications and health details.
Where are Zenutri supplements manufactured?
All Zenutri core TGA-listed supplements are manufactured in Australia in cGMP-certified facilities. Every product carries an individual AUST L registration number issued by the Therapeutic Goods Administration. Manufacturing to Australian GMP standards ensures consistent quality, safety and label accuracy across every batch produced for Zenutri customers.
How do I track my Zenutri order?
Once your Zenutri order is dispatched, you will receive a shipping confirmation email with tracking details. If you have not received your confirmation within 3 business days of ordering, contact info@zenutri.com.au with your order number. Zenutri’s team will investigate and provide an update within 24 hours.
Can I make a wholesale or partnership enquiry with Zenutri?
Yes — Zenutri accepts wholesale, retail partnership and corporate wellness enquiries from Australian and international businesses. Email info@zenutri.com.au with details of your business, the nature of the proposed partnership and your target market. Zenutri aims to respond to all partnership enquiries within 48 business hours.
Does Zenutri deliver to all Australian addresses?
Zenutri delivers to all Australian addresses including regional, rural and PO Box locations via standard shipping. Metropolitan orders typically arrive within 3–7 business days; regional delivery may take longer depending on location. Free shipping applies on orders over $150. Track your Zenutri order using the shipping confirmation email details.
