Terms and Conditions for Zenutri Pty Ltd - Personalized Vitamin Subscription Service

Welcome to Zenutri! These Terms and Conditions (“Terms”) govern your use of the Zenutri website (zenutri.com.au) and our personalized vitamin subscription services. By accessing our Website or purchasing our products, you agree to be bound by these Terms in full. Please read them carefully before using the site or engaging our services. If you do not agree with any part of these Terms, you should refrain from using our Website or services. For any questions or clarifications regarding these Terms, please contact us.

1. Introduction and Acceptance

• Operator: Zenutri Pty Ltd (ABN 42 667 290 137) (“Zenutri”, “we”, “us” or “our”) operates the website zenutri.com.au and provides personalized vitamin and supplement services through this platform. By using the Zenutri Website or purchasing our products, you enter into a legal agreement with Zenutri Pty Ltd under these Terms and our Privacy Policy.
• Age Requirement: Use of the Zenutri Website and services is limited to individuals 18 years of age or older. By using our site, you declare that you are at least 18. If you are under 18, you may only use the site under the supervision and with the consent of a parent or legal guardian.
• Acceptance of Terms: You accept these Terms by accessing the Website, completing our vitamin quiz, creating an account, or placing an order. Continuing to use the site signifies ongoing acceptance of the current Terms and any updates. If you do not agree with these Terms at any point, you must stop using the Website and services immediately.
• Scope: These Terms apply to all aspects of your interaction with Zenutri, including browsing information, participating in the health quiz, receiving personalized recommendations, purchasing one-time bundles or subscribing to our monthly vitamin pack service, and any communications with us or participation in the Zenutri community. You use the Website and services at your own discretion and risk, and you are responsible for your compliance with these Terms and all applicable laws during your use.

2. Definitions

For the purposes of these Terms, the following definitions apply:

• “Zenutri”, “we”, “us”, “our” – Refers to Zenutri Pty Ltd (ABN 42 667 290 137), the Australian private company operating the Zenutri Vitamins business and website.
• “You”, “your” – Refers to you, the user of our Website or customer of our products and services.
• “Vitamin Quiz” – The proprietary online health and lifestyle assessment questionnaire provided by Zenutri to gather information about your diet, lifestyle, and wellness goals, used to generate personalized vitamin recommendations.
• “Personalized Pack” – The customized monthly package of vitamin and supplement products selected for you based on your Quiz results and recommendations. A Personalized Pack typically contains a one-month supply of daily vitamin doses tailored to your needs.
• “Subscription Service” – The recurring delivery program through which Zenutri supplies Personalized Packs on a regular schedule (e.g., monthly) to subscribers. This includes the ongoing billing arrangement for those recurring deliveries.
• “Bundles” – Curated combinations of vitamins and supplements sold by Zenutri targeting specific needs (e.g., Women’s Wellness Bundle, Men’s Vitality Bundle). Bundles may be purchased as one-time products or as part of promotions, separate from the personalized Subscription Service.
• “Wellness Bundles” – A subset of our Bundles focusing on general wellness themes (such as general health, beauty, sleep, or maternity). These are pre-designed sets of products addressing common wellness goals.
• “TGA” – The Therapeutic Goods Administration of Australia, the regulatory authority overseeing therapeutic goods including vitamins and supplements. The TGA regulates the listing, quality, and advertising of complementary medicines (such as listed vitamin supplements) in Australia.

3. Description of the Personalized Vitamin Service

3.1 Service Overview

Zenutri offers a personalized vitamin subscription service designed to simplify your daily supplement routine and support your health goals. Our service works as follows: you complete our detailed Vitamin Quiz, we analyze your responses using advanced nutritional science and data algorithms, and we then recommend a set of vitamins and supplements tailored to your individual needs. You can purchase a Personalized Pack, which is a monthly supply of those recommended supplements, conveniently portioned into daily doses. The service operates on a subscription model, meaning after your initial order, you will receive a new pack of your personalized vitamins each month (or at the interval selected) without needing to reorder, until you cancel. In addition to personalized packs, we also offer Zenutri Bundles – curated sets of vitamins for specific categories like Women’s Wellness, Men’s Vitality, Serene Sleep, Performance Sports, Beauty Elixir, Maternity, etc. These Bundles can be bought directly and are crafted by our nutritionists to address common wellness needs. Zenutri’s platform is focused on enhancing your well-being through customized nutrition delivered to your door.

3.2 TGA Compliance Statement

Zenutri is committed to the highest standards of product safety and regulatory compliance in Australia. All our vitamin and supplement products are listed as complementary medicines on the Australian Register of Therapeutic Goods (ARTG) and carry unique AUST L listing numbers, indicating they meet the TGA’s stringent requirements for quality and safety. We use only TGA-approved ingredients in our formulations, and our manufacturing processes adhere to Good Manufacturing Practice (GMP) standards to ensure product quality and consistency. We also conduct or commission independent third-party testing of our products for purity and potency to maintain high quality control. Importantly, any health benefit claims or statements we make about our products are restricted to TGA-permitted indications – for example, supporting general health, wellness maintenance, nutritional support for non-serious conditions, etc. We do not claim that our vitamins diagnose, treat, cure, or prevent serious diseases or medical conditions, in accordance with TGA regulations and advertising codes. All marketing and informational content on our site is designed to be truthful, not misleading, and to promote the safe and proper use of our supplements in compliance with the Therapeutic Goods Advertising Code. (Always read the label and follow the directions for use with any supplement.) By using our service, you acknowledge that Zenutri operates under these regulatory frameworks to protect consumers.

4. The Zenutri Vitamin Quiz and Personalisation Process

4.1 The Quiz and Your Responsibilities

To receive personalized vitamin recommendations, you will need to complete the Zenutri Vitamin Quiz. This online questionnaire will ask for detailed information about your lifestyle, diet, health status, goals, and personal preferences. You agree to provide honest, accurate, and complete answers to all Quiz questions. The quality of your recommendations depends on the accuracy of the information you provide – if your responses are incorrect or incomplete, the suggested vitamins may not be appropriate for you. Our system uses an advanced data analysis algorithm developed by nutrition experts to process your responses and identify your unique nutritional needs. Based on this analysis, we will present you with recommended supplements and/or a custom Zenutri Personalized Pack tailored to your answers. We may also recommend one of our pre-formulated Bundles if it fits your profile. Please note: We encourage you to retake the Quiz or update your information whenever your health status, lifestyle, or wellness goals change, so that we can adjust your recommendations accordingly. By taking the Quiz, you consent to our collection and use of the sensitive health and lifestyle information you provide for the purpose of generating recommendations (see Section 8 on Privacy).

4.2 Limitations of Personalisation (Not Medical Advice)

While our Quiz and recommendation system aims to provide useful guidance on vitamins and supplements suited to your profile, it is not a medical or clinical diagnosis tool. The personalised suggestions we provide are for general wellness purposes and are not a substitute for professional medical advice or treatment. Zenutri’s recommendations are based on population health data and nutritional science principles, but individual results will vary. Each person’s body is different, and we cannot guarantee that any suggested supplement will have the intended effect for you. No content or recommendation from Zenutri should be construed as medical advice. We do not know your full medical history, and we are not providing healthcare services. Always consult with a qualified healthcare provider (such as a GP, pharmacist, or dietitian) before starting any new supplement regimen, especially if you have any underlying health conditions, are taking other medications or supplements, or have specific health concerns. Our personalisation process is intended to help you make informed decisions, but it cannot account for every individual health factor and does not replace a medical professional’s judgment. You should never disregard or delay seeking medical advice because of something you read on our Website or a recommendation you receive from Zenutri. Use our suggestions as a starting point for your own research and discussions with your healthcare provider.

5. Health Disclaimers and Medical Warnings

5.1 Critical Health Disclaimers

Zenutri wants to ensure you clearly understand the limits of our services and products. By using our site and products, you acknowledge the following disclaimers:

• Not Evaluated for Medical Treatment: These statements have not been evaluated for the treatment of medical conditions. Our products and recommendations are for general health support only.
• No Disease Claims: Dietary supplements offered by Zenutri are not intended to diagnose, treat, cure, or prevent any disease. They are complementary to a healthy lifestyle. If you have a specific illness or symptom, seek medical advice rather than relying on supplements.
• Consult Your Healthcare Provider: Always consult a doctor or qualified healthcare professional before starting any new vitamin or supplement. This is especially important if you are pregnant or nursing, if you have any known medical conditions, or if you are taking prescription medications (to avoid interactions).
• Follow Directions and Precautions: Always read the product labels and use as directed. Do not exceed recommended dosages. If a product label or our Website indicates specific warnings (e.g. not suitable for certain ages or conditions), adhere to those guidelines strictly.
• Stop If Adverse Reactions Occur: If you experience any adverse effects or unusual symptoms after taking any Zenutri supplement, discontinue use immediately and consult a healthcare professional. Your health and safety are paramount, and only a medical professional can properly advise in the event of side effects.

5.2 User’s Individual Responsibility

Your decision to use Zenutri’s products is your personal responsibility. We strive to provide high-quality supplements and useful information, but we do not guarantee any specific health outcomes from using our products. Nutrition is highly individual – what works for others may not work for you. You agree that you will monitor your own health and listen to your body when using our supplements. If at any time you feel that a product is not agreeing with you or not meeting your expectations, you will take appropriate action (such as adjusting the regimen or consulting a doctor). Zenutri does not promise that you will achieve any particular result (for example, “more energy” or “better sleep”) from taking the recommended vitamins. Any testimonials on our site are individual experiences and not guarantees. No result is assured, and any improvements to your health can depend on many factors beyond taking supplements (diet, exercise, genetics, etc.). By continuing with Zenutri, you acknowledge these uncertainties. You also agree to use our products as intended – for personal use and according to instructions. Misusing supplements (e.g., taking far above the recommended dose, combining them with contraindicated substances, or using them for purposes other than general wellness) is outside our control and voids any responsibility of Zenutri for resulting outcomes. In sum, you assume full responsibility for evaluating and using our recommendations and products, and you release Zenutri from liability for any outcomes that result from factors outside our knowledge or control (subject to your rights under consumer law as described in Section 7.3).

5.3 Allergen and Dietary Warnings

Zenutri’s product range may include vitamins, minerals, herbs, and other ingredients that could be derived from common allergens or animal products. Allergen Information: We do our best to identify common allergens (such as dairy, soy, gluten, shellfish, fish, nuts) in our product descriptions. If you have any allergies or intolerances, you must review the detailed ingredient list of each recommended supplement before consumption. If you are unsure whether a product is safe for you, please contact us for clarification before using it. We strongly encourage you to disclose any allergies or dietary restrictions when taking the Zenutri Quiz (there are specific questions about this), so that our system and team can factor that into your recommendations. We will make a good-faith effort to avoid recommending any product that clearly contains an ingredient you indicated you cannot have. However, all products are manufactured in facilities that may also handle common allergens, and trace cross-contamination is possible. Zenutri cannot guarantee that any product is 100% free of trace allergens. Use your judgment and, if in doubt, consult with your physician or pharmacist. Dietary Preferences: If you follow a specific diet (e.g. vegan, vegetarian, halal, kosher), please note that some supplements (like gelatine capsules or certain vitamins) may not meet those criteria. We try to offer a variety of products and may note when a product is vegan-friendly or similar. Again, let us know your dietary requirements in the Quiz or contact us, and we will attempt to accommodate you. Ultimately, you are responsible for checking that a product’s ingredients align with your needs and beliefs. If a product we send does not meet your requirements, do not use it; you may contact us for assistance or a possible exchange. Your health and values are important, and we rely on open communication to ensure our service meets your individual needs.

6. Subscription Terms and Billing

6.1 Subscription Model

Zenutri operates primarily on a subscription-based model for personalized vitamins. By placing an order for a Personalized Pack, you understand that you are signing up for a recurring subscription unless you choose a one-time purchase option (such as a one-off Bundle purchase). Under the subscription, Zenutri will automatically process an order and ship your vitamins to you at regular monthly intervals (approximately every 28–30 days) unless a different frequency is offered and selected (for example, every 2 months) or until you cancel. Your first shipment will typically be prepared and dispatched within approximately 5 business days after you complete your Quiz and purchase your first personalized pack (this allows time for us to compile your custom selection). Subsequent subscription shipments will occur on a roughly monthly schedule, on or around the same day of the month as your initial order date. The subscription will continue indefinitely on a month-to-month basis until paused or cancelled by you (or terminated by us pursuant to these Terms). By subscribing, you agree that Zenutri may fulfill and charge each successive order without needing additional approval from you, unless you cancel or modify your subscription. This convenient auto-renewal is a core feature of our service; we will always be transparent about the recurring nature of the subscription and how you can manage or cancel it.

6.2 Pricing and Payment

All prices for products and subscriptions are listed in Australian Dollars (AUD) and include Goods and Services Tax (GST) where applicable. The price for your initial personalized pack or bundle will be shown at checkout prior to payment. By confirming your order, you authorize Zenutri (or our third-party payment processor) to charge the provided payment method for the indicated amount. For subscriptions, you also authorize us to automatically charge the same payment method for each subsequent billing cycle (e.g., each month when your next pack is about to ship). Recurring charges will occur on a regular schedule corresponding to your subscription start date; we will communicate the billing schedule to you in your account or order confirmation. Payment Methods: We accept major credit and debit cards and any other payment methods displayed on our site during checkout (such as PayPal, Afterpay, etc., if available). You must provide current, valid, and accepted payment information. You are responsible for keeping your payment details (card number, expiry, billing address, etc.) up to date in your account. If we cannot successfully charge your card or account for a subscription order (e.g., due to insufficient funds or an expired card), we will attempt to notify you and will retry billing a few times. If payment continues to fail, we may suspend or pause your subscription until you update your payment information. We reserve the right to terminate your subscription after repeated payment failures, though we will try to contact you first to resolve the issue. Any pricing changes for subscription products will be communicated to you with reasonable advance notice. For example, if we need to adjust the monthly price of a pack or a particular vitamin due to cost increases or changes in your selection, we will email you (or notify via your account) at least 30 days in advance of the change. You will have the opportunity to cancel your subscription before any price change takes effect. If you do not cancel, the new price will be charged in the next billing cycle after the notice period. We do not charge any separate membership fees for the subscription; you only pay for the products and applicable shipping (if any). Failed or Declined Payments: If a payment is declined, we are not obligated to fulfill that cycle’s order until payment is completed. We may attempt to re-charge your card on file multiple times (e.g., several days apart) and will contact you for updated info. We are not responsible for any fees your bank may charge you as a result of our attempted charges (e.g., overdraft fees).

6.3 Shipping and Delivery

Shipping Coverage: Zenutri currently ships across Australia and to select international destinations. For customers within Australia, we offer free standard shipping on all subscription orders (i.e., your monthly personalized packs will be delivered with no additional shipping fee). One-time or non-subscription orders (such as purchasing a single Bundle without subscription) may incur a shipping fee, which will be calculated and shown at checkout unless we explicitly offer a free shipping promotion. For international customers, shipping fees will vary based on destination and will be displayed at checkout. Note that not all products may be available for shipping to all countries due to import restrictions.
Delivery Timeframes: We aim to dispatch orders promptly. For Australian addresses, typical delivery times are within 7–10 business days after dispatch, depending on your location. For international addresses, delivery can range from 10–21 business days or longer, subject to customs processing in your country. These timeframes are estimates and not guaranteed; actual delivery may be faster or slower especially during peak seasons or due to unforeseen delays (postal delays, customs clearance, etc.). We will provide a tracking number via email when your order ships so you can monitor its progress.
Customs and Import (International): If you order from outside Australia, you are considered the Importer of Record. This means you are responsible for ensuring that the products can be lawfully imported to your country and for paying any import duties, taxes, or fees that may apply upon arrival. Zenutri is not responsible for any customs duties or local taxes levied on international shipments; those are solely your responsibility. You should check your country’s regulations on importing vitamins/supplements before ordering. If a package is refused entry or destroyed by customs due to local restrictions, we cannot refund the product cost or shipping. Please be mindful of your local laws.
Risk of Loss and Title: For Australian consumer customers, risk in the goods remains with Zenutri until delivery is made to you (consistent with consumer law obligations). Once the products are delivered to your specified address or accepted by you (or someone at your address on your behalf), ownership and risk of loss transfers to you. If you have authorized the carrier to leave packages without signature (e.g., at your doorstep), you assume responsibility for any loss or theft after delivery. If a package is lost in transit or arrives damaged, please contact us so we can assist in resolving the issue; we may work with the carrier on your behalf. We may require your cooperation in filing a claim. Despite the above, we guarantee that you will receive the products you paid for or we will make it right either by resending the order or issuing a refund/replacement, as appropriate in each case.
Address Changes: It is your responsibility to provide the correct shipping address for each order. For subscription customers, if you need to change your delivery address (for example, you move to a new residence), you must update your address information in your Zenutri account or notify us before your next billing/shipping date. Address changes made after an order has already been processed may not take effect until the following shipment. Zenutri is not liable for orders delivered to an old or incorrect address if you did not update the address in time. Always double-check your address details in our system. We may send a reminder if we receive returned mail due to a bad address, but we cannot re-send until you provide a correct address (additional shipping fees may apply for re-delivery in such cases).
Delivery Issues: If you do not receive an order within the expected timeframe, please let us know. We will investigate with the courier. If an item is confirmed by the courier as lost in transit, we will send a replacement at no charge. If a product arrives damaged or incorrect, see Section 7 (Refund Policy) for how we handle such situations – generally, we will replace or refund defective or wrong items. Our aim is to ensure you receive your Zenutri vitamins in a timely and secure manner every cycle.

7. Cancellation, Pause, and Refund Policy

7.1 Subscription Cancellation Rights

Your Right to Cancel: You may cancel your Zenutri subscription at any time for any reason. There is no minimum commitment period and no cancellation fee. To cancel, you can log into your account on our Website and use the cancellation feature, or contact our customer service via email or the Contact Us form with a cancellation request. We will process cancellation requests as promptly as possible. In order for a cancellation to take effect before your next shipment is processed, you should submit your cancellation request at least a few days before your next billing date (or by any cutoff date specified in your account). If you cancel after an order has already been billed or shipped, that order may still be delivered and charged, but subsequent cycles will be stopped. We will confirm via email when your subscription is cancelled. Once cancelled, you will not be charged again and will not receive further deliveries, unless you choose to re-subscribe later.
Pausing/Skipping: As an alternative to full cancellation, you may have the option to pause your subscription or skip a shipment (for example, if you will be away or have excess product). You can typically do this in your account settings or by contacting us. A pause means we will not bill or ship for the upcoming cycle(s) until the date you resume service. Skipping a shipment simply pushes your next billing out by one cycle. These features are provided to give you flexibility. During a pause, your subscription is considered still active (just dormant) and you can resume shipments whenever ready. There is no charge for pausing or skipping, and it can be done any time.
Company’s Right to Terminate: Zenutri reserves the right to terminate or refuse subscriptions in rare cases. We may cancel your subscription (with notice and refund of any prepaid amounts) if, for example, we decide to discontinue the subscription service entirely, or if we suspect fraud or misuse of the service, or if you are in breach of these Terms. We will not charge you for any cancelled future shipments and will inform you of the termination. We may also decline to accept a new subscription order at our discretion (for instance, if supply is limited or we have prior issues with an account).
Australian Consumer Law: Nothing in these Terms or the subscription cancellation process is intended to exclude, restrict, or modify your rights under the Australian Consumer Law (ACL). Your rights to cancel or obtain refunds for faulty services are protected by law and are in addition to the policies we describe here. We cannot and do not “lock in” consumers or impose unfair cancellation barriers; our subscription model is meant to be customer-friendly and compliant with all applicable consumer protection regulations.

7.2 Refund Policy for Products

Zenutri stands behind the quality of its products and wants you to have a positive experience. Our policy on refunds and returns is as follows:

• 30-Day Satisfaction Guarantee (First Order): For your first month’s Personalized Pack (initial order), we offer a 30-day satisfaction guarantee. If for any reason you are not satisfied with your first pack, you may contact us within 30 days of receiving the product to request a refund or credit. We may ask for feedback on what went wrong so we can improve. In some cases, we might arrange for you to return any unused portions, but generally, for a first-time customer, we will honor a refund on the first pack even if it’s been opened and partially used (we want you to be able to try it). This is meant to ensure you can try Zenutri risk-free. Please note: the satisfaction guarantee applies only to your first delivery and only for one month’s supply. If you ordered multiple months up front, it would apply to the first month’s worth. We reserve the right to limit this offer to one per customer.
• Returns of Unused Products: Beyond the first order guarantee, if you have unopened, unused products (for example, if you bought a Bundle and changed your mind, or you received an extra item you don’t need), you may return them to us within 30 days of delivery for a refund or exchange. The items must be in their original, unopened condition with seals intact to be eligible. You are responsible for return shipping costs for change-of-mind returns. We will issue a refund of the purchase price (minus any shipping paid initially) once we receive the returned goods in acceptable condition. We recommend using a trackable shipping method for any returns, as we cannot refund items we do not receive.
• Defective or Wrong Items: If the product you received is defective, damaged, or incorrect (not what you ordered), please notify us as soon as possible (within Seven days of receipt is ideal). We will arrange for a replacement to be sent at no cost to you, or offer you a full refund for that item, per your preference. We may ask for a photo of the damage or ask you to return the defective item (at our expense) for investigation. Our goal is to correct any such issues promptly.
• Processing of Refunds: Approved refunds will be processed to the original payment method. Please allow up to 10 business days from our receipt of any returned products (or from the approval of refund if no return needed) for the refund to appear. If the original card has expired or is cancelled, inform us – we may need to arrange an alternative method. Shipping fees, if any, are generally non-refundable except where return is due to our error or a defective product.
• Exclusions: For hygiene and safety reasons, if a product has been opened and used (beyond just trying one or two doses) and is not defective, we may not accept it for return (outside of the first-order guarantee). Also, gift cards or downloadable materials (if any) are not refundable. Any personalized item that cannot be resold might not be returnable on change of mind. We also cannot accept returns or exchanges after the 30-day window has passed.

7.3 Australian Consumer Law Protections

This Refund Policy operates in addition to, and does not limit, your rights under the Australian Consumer Law (ACL). Under the ACL, you have certain guarantees for goods and services which cannot be excluded. For example, our products come with guarantees that they are of acceptable quality, fit for the purpose described, and match their description. If there is a major failure with a product (e.g., it is unsafe or vastly different from advertised, or it simply doesn’t do what it’s supposed to and cannot be easily fixed), you are entitled to choose a refund or replacement. If the problem is minor, we are entitled to provide a repair or replacement (or refund at our discretion) in a reasonable time. We will always comply with these obligations. Nothing in these Terms is intended to exclude or restrict the application of any consumer guarantee or other provision of the ACL. If you believe a product we supplied fails to meet a consumer guarantee, please let us know so we can remedy it. If you are entitled to a refund under law, we will provide it. You also may be entitled to compensation for reasonably foreseeable loss or damage caused by a failure of our goods or services. However, we will not be liable for damage that you cause or contribute to (for example, if you misuse the products contrary to instructions or fail to take reasonable steps to avoid loss). For further information on your rights as a consumer, you can visit the Australian Competition & Consumer Commission (ACCC) website or your local consumer protection agency. We pride ourselves on fair dealing and will never misrepresent or ignore your rights under law.

8. Data Collection and Privacy

8.1 Health Information and Privacy Protection

Zenutri takes your privacy and the protection of your personal data very seriously. By using our Website and services, you acknowledge that we will collect and use certain personal information from you. This includes the information you provide in the Zenutri Vitamin Quiz, which may include sensitive health-related information (for example, your lifestyle habits, any health concerns, and other personal metrics). Consent to Collection: By completing the Quiz or otherwise providing us with personal information, you consent to our collection and handling of that information for the purpose of providing our services to you. We collect only what is necessary to personalize your vitamin recommendations and fulfill your orders. Health information is treated as sensitive and receives a higher level of protection. Zenutri abides by the requirements of the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) in handling personal and health information.
Use of Information: The data you give us (e.g., Quiz answers, account details, order history) is used primarily to tailor our product recommendations, deliver your orders, and improve our services. For instance, your quiz responses are processed by our algorithm to produce your personalized plan, and your address is used for shipping. We may also use your contact information to send service-related communications (such as order confirmations, reminders to refill/retake the quiz, or notices of changes to these Terms or our policies). If you opt in to marketing communications (e.g., newsletter, special offers), we will use your email to send those, but you can unsubscribe at any time. All uses of personal data are outlined in our Privacy Policy (available on our Website). By agreeing to these Terms, you also agree to the terms of our Privacy Policy.
Data Security: We employ a variety of security measures (administrative, technical, and physical) to protect your personal information from unauthorized access, use, or disclosure. For example, our Website uses encryption (HTTPS/SSL) for data transfer, and sensitive data is stored in secure servers. We restrict access to personal data only to staff and service providers who need it to perform their duties. However, no method of transmission or storage is 100% secure, so while we strive to protect your data, we cannot guarantee absolute security.
Storage and Overseas Transfer: Your data may be stored electronically on servers provided by third-party hosting or cloud services. Some of these providers may be located outside Australia (for instance, our site infrastructure or email service might be in another country). We will only transfer personal information overseas in compliance with Australian privacy laws – typically to providers with adequate data protection standards or with your consent. By using our services, you understand your information might be processed in other jurisdictions with different data protection laws. Rest assured, we select reputable partners (like secure payment gateways and platform hosts) and ensure they have appropriate safeguards.
Data Retention: We retain personal information for as long as necessary to fulfill the purposes for which it was collected or as required by law. For example, if you close your account or cancel your subscription, we may still keep certain information for record-keeping (like invoices for tax) or to handle any disputes. Health-related quiz data might be retained to allow you to see past recommendations or to resume service later, but you have rights to request deletion or de-identification (see Section 8.2).

8.2 Use and Disclosure of Personal Data

Personalization and Service Delivery: The primary use of your personal data is to provide our personalized vitamin service to you. Our algorithm uses your quiz answers (health goals, lifestyle, etc.) to generate recommendations – this is an automated processing of personal data. We may also manually review some information (for example, our nutritionist team might review quiz outcomes for quality control or adjust a recommendation if something seems amiss). Additionally, we use your data to fulfill orders (sharing necessary info with payment processors and shipping carriers) and to provide customer support when you have inquiries. By using Zenutri, you agree that we can use your data in these ways.
Third-Party Sharing: Zenutri does not sell your personal information to third-party marketers. We will only share your data with third parties in a limited set of circumstances, such as:
– Service Providers: We employ trusted third-party companies to perform certain functions on our behalf – for example, payment processing, warehouse fulfillment, shipping, email newsletter distribution, analytics, etc. These providers get access to only the information necessary to perform their function (e.g., the courier gets your name and address for delivery; the payment gateway processes your card info securely without us seeing your full card number). They are contractually obligated to keep your information confidential and use it only for the agreed purpose.
– Legal Compliance: We may disclose personal information if required by law or valid legal process (such as in response to a subpoena, court order, or government request), or to enforce our legal rights (for instance, to collect unpaid debts or to address suspected fraud).
– Business Transactions: In the unlikely event that Zenutri undergoes a business transaction like a merger, acquisition, or asset sale, user information (including personal data) may be transferred to the successor entity. If that happens, we will ensure your data continues to be protected and give notice if your information becomes subject to a new privacy policy.
Other than these instances, we will treat your information as private. If we ever want to use your personal data for any new purpose not covered by our privacy policy, we will seek your consent where required by law.
User Rights: Under Australian privacy law, you have the right to access the personal information we hold about you, and to request corrections if any of it is inaccurate, out-of-date, or incomplete. You may also have the right to request deletion of your personal data in certain circumstances, or to withdraw consent to further collection/use (note: if you withdraw consent to use of essential data, we might not be able to continue providing service). To exercise any of these rights, you can contact us at our provided contact email. We will respond within a reasonable time and, where permitted by law, comply with your request or explain if we cannot (for example, we might not delete transaction records we are legally required to keep, but we can deactivate your account and anonymize data not needed).
Privacy Policy: These Terms include a summary of our data practices, but please refer to our full Privacy Policy (accessible on our Website footer or via the Terms & Conditions page link) for more detailed information on what data we collect, how we use it, cookies and tracking technologies, and how you can manage your privacy preferences. Our Privacy Policy is incorporated into these Terms by reference. By agreeing to these Terms, you also agree to our Privacy Policy. If there is any conflict between these Terms and the Privacy Policy regarding data privacy matters, the Privacy Policy will prevail.
Data Breaches: In the unfortunate event of any data breach where your personal information is compromised, Zenutri will follow all applicable laws in notification and remediation. We have a data breach response plan in place. If a breach is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required by the Notifiable Data Breaches scheme.
User Account Security: As a user, you also play a role in keeping your data safe. You must maintain the confidentiality of your account login credentials (username and password). Do not share your password with others. If you suspect any unauthorized access to your account, notify us immediately (see also Section 14.2 on Account Security). We are not responsible for any data disclosure or changes in your account resulting from your failure to secure your login information. Always log out of your account when using a shared computer and use good password practices.

9. Product Quality Assurance and Safety

9.1 TGA Compliance and Product Registration

Zenutri is committed to ensuring that all our vitamin and supplement products meet Australia’s rigorous safety and quality standards. Every product supplied by Zenutri is a TGA-listed complementary medicine. This means each product is entered in the Australian Register of Therapeutic Goods (ARTG) with an “AUST L” number, signifying it is approved by the Therapeutic Goods Administration for sale as a listed medicine in Australia. You will find the AUST L number on the product label of each supplement, providing transparency and a way to verify the product’s inclusion on the ARTG. Listed medicines are assessed by the TGA for quality and safety (and must only contain pre-approved low-risk ingredients), and sponsors like Zenutri certify that any health claims are permitted and substantiated. Manufacturing Standards: Our products are manufactured by facilities that follow Good Manufacturing Practice (GMP) standards. GMP is a system of strict protocols and controls covering everything from raw ingredient sourcing and handling to production processes, hygiene, and quality control testing. This ensures consistency in the potency and purity of each batch. Many of our supplements are proudly made in Australia, and for any that are made overseas, we ensure the manufacturers are TGA-licensed or meet equivalent standards. Testing: We perform regular quality tests on our products. This includes testing raw materials for identity and purity, and finished products for potency (to ensure they contain the labeled amount of active ingredients) and for contaminants (such as heavy metals or microbes). Where possible, we use independent third-party laboratories to verify results. Our commitment is that each vitamin or supplement you receive from Zenutri is safe, genuine, and meets label claims. Expiry and Stability: All products come with an expiry date or best-before date. We track inventory to make sure you receive products with sufficient shelf life remaining. We will never knowingly ship you expired or short-dated stock without clearly informing you and obtaining consent (for example, in a clearance sale, if that ever occurred). Proper storage conditions (cool, dry place away from light) are maintained in our facility. Once shipped, it’s also your responsibility to store products as instructed to maintain quality. If you ever receive a product that seems to have an issue (like abnormal appearance or packaging seal broken), do not use it and contact us for a replacement.

9.2 Quality Control and Ingredient Standards

Premium Ingredients: Zenutri sources ingredients from reputable suppliers who meet our quality criteria. We prioritize ingredients that are backed by scientific evidence and that have high bioavailability (ability for your body to absorb and use them). Whenever possible, we use natural or nature-identical forms of vitamins and minerals (for example, folate as L-5-MTHF, or vitamin D3 as cholecalciferol) rather than inferior synthetic forms. Herbal extracts, if used, are standardized for active constituents. We avoid unnecessary fillers or additives; any excipients in our products (like capsule materials or stabilizers) are there to ensure stability and efficacy. We strive to make our products free of common allergens where possible and clearly label anything that contains potential allergens.
Batch Tracking: Every batch of product that Zenutri sells has a unique batch or lot number. This allows full traceability. In the unlikely event of a quality issue or recall, we can identify which customers received product from that batch and take appropriate action. It also means we can answer any customer inquiries about a specific batch’s test results or origin if needed.
Ongoing Monitoring: Quality assurance doesn’t stop once the product is made. We continuously monitor customer feedback for any sign of issues – for example, if multiple people reported a problem with a particular batch or product, we would investigate immediately. We also periodically review and update our formulas in light of new research or if we find a way to improve them (any changes to product ingredients or indications will be updated on labeling and our site, and remain within TGA listing permissions).
Storage and Handling: Our warehouse or fulfillment center stores supplements under appropriate conditions (temperature and humidity controlled as needed) to prevent degradation. Staff are trained in proper handling, so products remain sealed and uncontaminated. When packing your order, we take care to ensure that seals remain intact and that liquids (if any) are packed securely to avoid leaks.
Adverse Event Reporting: As part of ensuring safety, Zenutri has protocols for handling any adverse event reports. If you report to us that you experienced a side effect or reaction that might be related to a product, we may collect details and report it to the TGA’s adverse event system as required. By using our products, you agree that we may (in a de-identified manner) share adverse event information with regulatory authorities to contribute to product safety monitoring.
In summary, quality is at the core of Zenutri’s operations. We want you to have confidence that every capsule, tablet, or powder we send you contains exactly what it should and nothing it shouldn’t, manufactured to high standards. If you ever have questions about the quality or content of a product, please reach out and we will be happy to provide more information. Your trust and safety are crucial to us.

10. Permitted Health Claims and Advertising Limitations

10.1 Use of TGA-Approved Health Claims Only

Zenutri’s communications about its products (on our Website, packaging, or advertisements) will only make health claims that are permitted by Australian regulations, specifically the TGA guidelines for listed complementary medicines. This means our claims focus on general health maintenance, health enhancement, and relief of non-serious symptoms, as per the list of pre-approved indications. For example, we might say a product “supports healthy immune system function” or “helps maintain bone health” if such claims are allowed for the ingredients and are supported by evidence. We will not make any claims that our vitamins can cure or prevent serious illnesses (e.g., we won’t claim to cure cancer, or treat diabetes, etc., which is prohibited without TGA approval). If a certain therapeutic benefit has not been evaluated or approved, we will not promote it. All our product descriptions are carefully vetted to ensure compliance. We also ensure that any statements are truthful and not misleading – they reflect the known benefits of the ingredients at the dosage provided, based on scientific or traditional evidence as required by the TGA for listed medicines.
No “Miracle” Promises: We do not engage in hyperbolic or unsubstantiated promises. You will not see Zenutri claiming things like “guaranteed results” or “miracle cure” – such language is not only unethical, it’s illegal in regulated therapeutic advertising. Our approach is to be realistic and clear about what our products may support, and to encourage a holistic view of health (supplements are just one piece of the puzzle).
Evidence-Based: Where we do make a specific health claim (e.g., “Vitamin D supports immune system health”), you can trust that this claim is supported by evidence (such as scientific research or well-established nutritional knowledge) and that the product contains the relevant nutrient in a meaningful amount. We will not claim a benefit that our product’s formula cannot achieve. We also keep documentation of evidence for our claims as required by the TGA, and we would readily provide or explain such evidence if requested by regulators or customers.
Appropriate Use and Warnings: As part of permitted claims, we also include any required warning statements on labeling and advertising. For instance, certain ingredients might require a warning like “Vitamin supplements should not replace a balanced diet” or “Not for the treatment of iron deficiency conditions” depending on context. We will include such statements wherever mandated (you may see these on product pages or at checkout as advisory notes). These are there to ensure proper use of the product and alignment with health regulations.

10.2 Advertising and Marketing Standards

Zenutri adheres to not only TGA rules but also general consumer protection laws in its marketing practices. No Misleading Conduct: We will not engage in misleading or deceptive conduct in any advertising or content. All pricing, promotions, and testimonials presented will be genuine and transparent. If we use testimonials or reviews on our site, they reflect real customer experiences (or indicate if it’s an actor portrayal) and we comply with guidelines (e.g., we do not use prohibited endorsements or imply something that isn’t true). Any influencer or affiliate partnerships are disclosed as required.
Therapeutic Goods Advertising Code: We comply with the Therapeutic Goods Advertising Code 2021 (and updates) in all public-facing materials. This includes ensuring that our ads encourage responsible self-care, do not exploit fear or unrealistic outcomes, do not offer inappropriate incentives (for instance, we cannot offer personal testimonials in advertising that include health claims unless they meet the Code’s requirements). We refrain from any advertising to children of therapeutic goods, and we avoid any references to serious diseases or conditions in advertising without permission.
Scientific Claims: If we mention scientific data or studies, we will do so accurately and in context. We won’t claim “clinically proven” unless there is robust evidence for such statement. We also avoid technical jargon unless it’s explained, to ensure the average consumer can understand our message.
Comparative Advertising: We generally focus on our own product’s benefits rather than comparing to competitors. However, if any comparison is made, it will be factual and not unfairly denigrate another product.
Continuous Review: Our team periodically reviews all marketing content (website text, social media posts, etc.) to ensure ongoing compliance as regulations or guidelines change. If the TGA or another authority updates the list of permitted indications or imposes new advertising requirements, we will promptly adjust our content. For example, if a new warning is required for an ingredient, we will add it. If a particular claim becomes disallowed, we will remove it.
Customer Communication: Advertising standards also apply to how we communicate with you directly. Our email newsletters or notifications will always include an option to opt out (unsubscribe) in compliance with the Spam Act. We also will not make telemarketing calls unless you’ve given consent or an established relationship exists, and even then you can opt out.
In essence, Zenutri’s philosophy is to market with integrity. We want customers to have accurate information and realistic expectations, and to trust that what we say is what we deliver. Should you ever feel any claim on our site or materials is unclear or questionable, we invite you to contact us for clarification. We believe an informed customer is an empowered customer.

11. Intellectual Property and Technology Use

11.1 Proprietary Technology and Content

All content and technology used in providing the Zenutri services are the intellectual property of Zenutri Pty Ltd or its licensors, protected by copyright, trademark, and other applicable intellectual property laws. This includes, but is not limited to: the design and layout of our Website; text, graphics, logos, icons, images, and videos on the site; the compilation of content and the software (including the underlying code, algorithms, and functionality of the Vitamin Quiz and recommendation engine); and the Zenutri™ name and associated logos or branding. Trademarks: “Zenutri” and “Zenutri Vitamins” are trademarks (registered or unregistered) of Zenutri Pty Ltd. You are not permitted to use our trade name or logos in any way that might cause confusion or imply endorsement without our prior written consent. Other product and company names appearing on the site may be trademarks of their respective owners (for example, if we mention a vitamin compound’s brand name or a third-party service, that remains their property).
Licence for Personal Use: Zenutri grants you a limited, non-exclusive, non-transferable, revocable license to access and use our Website and content for your own personal, non-commercial purposes (i.e., for evaluating and purchasing our services). Under this licence, you may view pages, download or print copies of pages for your personal reference, and use the Quiz functionality as intended. Prohibited Uses: You agree not to reproduce, duplicate, copy, modify, publish, distribute, publicly display, or create derivative works from any portion of the Zenutri Website or content without our express prior permission. For example, you cannot scrape or data-mine our quiz questions or algorithm, you cannot copy our bundles’ descriptions to sell a competing product, and you cannot use our images for your own marketing. Any unauthorized use of our intellectual property is strictly prohibited and may result in termination of the license and legal action.
Zenutri Quiz Algorithm: The logic and data that power our personalization process constitute proprietary trade secrets of Zenutri. By using the Quiz, you gain insight into recommended vitamins, but you do not gain any ownership of the underlying system. You agree not to attempt to reverse-engineer, decompile or otherwise extract the source code or algorithms of the Quiz or any part of our platform. Similarly, any feedback or suggestions you provide about our system can be used by us freely to improve the service, and we retain ownership of any resulting improvements.
User-Generated Content: In some cases, our site or social media may allow users to post content, such as reviews, testimonials, or comments. If you submit any content (e.g., a testimonial about your experience), you grant Zenutri a worldwide, royalty-free, perpetual license to use, reproduce, and publish that content in connection with promoting our services (for example, we might display your review on our site or quote it in marketing). We will handle personal information in those submissions per our Privacy Policy, and we will not substantially edit your content beyond minor fixes or truncation for display. You must ensure that anything you post does not infringe on others’ rights (so don’t post content you don’t have rights to, and don’t include others’ personal data without permission). We reserve the right to remove any user-submitted content that we deem to violate any law or our guidelines.

11.2 Your Rights and Restrictions

Access to Your Data: You have the right to access the data in your own Zenutri account. Through your login, you can see your personal details, quiz results, and order history. If there are features to download your data or transfer it, we will inform you (data portability can be requested via customer support if needed, and we’ll provide your data in a suitable format where feasible). You may use your own information as you see fit, but note that the formatting and presentation on our site are our intellectual property.
Account Usage: Your account is meant for your personal use. You must not share your account credentials or allow others to use your personalized recommendations under your identity. If multiple members of a household want to use Zenutri, ideally each should take the Quiz and have their own profile so that recommendations remain truly personalized. If you do share any results or recommendations with another person, understand that those recommendations were tailored for you, not necessarily for them.
Prohibited Activities: When using our Website or any Zenutri technology, you agree not to: (a) use any automated system or software (like bots, scrapers, or spiders) to extract data or content from our site, except for bona fide search engine crawling; (b) attempt to interfere with the proper working of the site or bypass any security measures (this includes not introducing viruses, malware, or engaging in denial-of-service attacks); (c) engage in any activity that could harm or overburden our infrastructure (e.g., launching excessive requests); (d) use the site or content for commercial purposes or to build a competing product or service; (e) use our name or trademarks in meta tags or hidden text for search advantage; (f) frame or mirror our site on another without permission.
Intellectual Property Infringement: We respect intellectual property rights and expect users to do the same. If you believe something on our site infringes your copyright or other IP rights, please notify us with details and we will investigate and respond appropriately (such as removing infringing material if verified). Conversely, by agreeing to these Terms, you affirm that you will not upload or contribute any content to our site that violates someone else’s IP or privacy rights. You will indemnify Zenutri for any claims arising from any such unlawful content you provided (see Section 13.2 on Indemnification).
Software and Updates: If we provide any software for download (for example, a mobile app in the future), that software is licensed, not sold, to you. You will need to agree to any end-user license terms applicable. Zenutri may push updates or changes to the software or site from time to time to improve security or functionality; by using the site, you agree to accept such updates (and not to prevent them if it’s an app). Most updates will be automatic or will ask your permission via your device settings.
In summary, you are welcome to enjoy the Zenutri platform for your personal wellness journey, but we ask that you respect the content, features, and technology that we have created to serve you. Unauthorised use or abuse of our intellectual property or systems not only violates these Terms but ultimately harms the community and the service quality. If you’re ever unsure if a certain use is allowed, please reach out and ask.

12. Service Scope and Professional Limitations

12.1 Scope of Service – Nutritional Supplements Only

Zenutri is a personalized nutritional supplement service. We provide vitamin and supplement recommendations and convenient delivery of those supplements. We want to be very clear about what we do not provide: We are not a medical or healthcare provider and we do not offer medical, nursing, or dietetic advice specific to an individual’s medical history. Our service is not a diagnostic tool or a treatment regimen for any diseases. We do not employ doctors to give medical opinions, nor do we offer laboratory tests or physical examinations. All suggestions made are based on general wellness principles and the information you supply about yourself. Thus, our role is more akin to a wellness coach or nutrition guide, not a healthcare practitioner.
There is no doctor-patient relationship established by your use of Zenutri. Any guidance we give is for general educational purposes and to help you make informed choices about over-the-counter supplements. It should not replace consulting with licensed professionals. For instance, if you have symptoms or health issues, you must see a doctor – our quiz or vitamin pack is not the appropriate solution for diagnosing or treating those issues. Similarly, if a quiz question asks about a certain health condition and you indicate a possible issue, our system might factor that in, but it is not confirming or managing that condition – that is beyond our scope.
No Therapeutic or Medical Claims: We do not claim our products or advice are a therapy for any specific condition. Our staff (including nutritionists and wellness experts) can speak to the general benefits of nutrients but cannot and will not prescribe or treat illnesses. You should not construe any communication with our staff (via email, chat, or phone) as medical advice. They can clarify product information, help with lifestyle tips, or suggest asking your doctor about something, but they cannot tell you to stop taking a medication or to use our vitamins in place of a prescribed treatment. If any Zenutri representative were to inadvertently say something that sounds like medical advice, you should verify it with a healthcare provider before acting on it. Our policy is to train staff to avoid such scenarios altogether.
Wellness Information: We may provide articles, blog posts, or library content on our site about general health and wellness topics (for example, benefits of Vitamin C, or tips for better sleep). Such content is for informational purposes only. While we strive for accuracy and cite credible sources, it is not meant as personalized advice for you. Always consider your own health context and consult professionals where needed.

12.2 When to Seek Professional Medical Advice

Zenutri actively encourages users to maintain their regular healthcare routines and check-ins. Our service is supplementary (no pun intended) to your broader health management. Here are specific instances when you should seek or defer to medical advice over anything we provide:

• Before Starting Supplements (Especially if Under Care): If you are under the care of a doctor for any condition, or if you routinely take prescription medications, consult your doctor or pharmacist before starting the Zenutri recommended supplements. Some supplements can interact with medications or may be contraindicated in certain conditions. For example, if you take blood thinners, high-dose vitamin K or certain herbal supplements might not be suitable. It’s crucial your doctor approves your supplement plan to avoid adverse interactions.
• Specific Health Concerns: If you have a health concern such as persistent symptoms (fatigue, pain, etc.), abnormal lab results, or a known illness, do not rely on vitamins alone. Seek a healthcare professional’s diagnosis and advice. Supplements can sometimes complement a treatment plan, but only a medical professional can formulate a treatment plan.
• Pregnancy, Nursing, Children: If you are pregnant or breastfeeding, or planning to become pregnant, special caution is needed with supplements. Some vitamins are recommended in pregnancy (like folic acid) but others may be unsafe in high doses or unnecessary. Always get approval from your obstetrician or healthcare provider for any supplement regimen during pregnancy or lactation. Similarly, children (under 18) have different nutritional needs and sensitivities – our service is designed for adults, and you should consult a pediatrician or qualified healthcare provider before giving any supplements to minors. (Note: Our Website is aimed at adult use; any recommendations for minors would only be via a parent/guardian and with medical advice.)
• Adverse Reactions: As mentioned earlier, if you suspect you’re having an adverse reaction to a supplement (e.g. rash, stomach pain, severe headache, allergic reaction symptoms), stop taking it and seek medical care if needed. For severe reactions like difficulty breathing, seek emergency care. While such reactions are rare with common vitamins, individual responses vary and prompt medical attention is important.
• Need for Professional Nutrition Advice: If you have very specific goals or health conditions (like wanting to manage cholesterol naturally, or dealing with chronic fatigue, etc.), consider consulting a dietitian or nutritionist in addition to using our service. Our recommendations are general; a one-on-one session with a professional can tailor dietary and supplement advice even more closely to your medical history. We can’t replicate the depth of a consultation with a licensed practitioner who can review your labs and medical records.
• Diagnosis and Treatment: If you suspect you might have a deficiency or medical condition (e.g., you think you might be anemic or have a thyroid issue because of symptoms), do not self-diagnose with our quiz. Go get medical tests done. Supplements should ideally address confirmed needs. A doctor can diagnose and might prescribe therapeutic doses or medications which are outside the scope of over-the-counter supplements.
  In summary, always prioritize professional medical advice for health issues. Zenutri’s role is to assist and guide in the realm of everyday wellness and preventive nutrition, not to replace doctors, dietitians, or pharmacists. We consider ourselves part of your wellness team, but not the leaders of it. You, and your healthcare providers, are in charge of your health – we’re here to support with convenient nutrition solutions. By using Zenutri, you acknowledge these limits and agree that you will seek proper medical consultation when appropriate. We care about your wellbeing and will often remind you of these points if we notice anything in our interactions (for example, if you email us about a serious symptom, we will likely tell you to see a doctor).

13. Liability Limitations and Insurance

13.1 Limitation of Liability

To the fullest extent permitted by law (and without limiting your rights under the ACL as discussed), Zenutri’s liability for any claims arising out of or relating to your use of the Website, our services, or products is limited as described here. Scope of Liability: We are responsible for providing our services with due care and skill. However, we do not accept liability for losses or damages that are not reasonably foreseeable consequences of our breach of these Terms or our failure to exercise due care. This means if something goes wrong that we could not have reasonably expected, we likely won’t be liable for it. Specifically:

• No Indirect or Consequential Damages: Zenutri (including our directors, officers, employees, agents, and affiliates) will not be liable to you for any indirect, incidental, special, or consequential losses. This includes, for example, loss of profits, loss of business opportunity, loss of goodwill, or pain and suffering, even if we were advised of the possibility of such damages. We are providing consumer wellness products, and our pricing reflects that we cannot take on open-ended liability for all possible outcomes.
• Monetary Cap: If we are found liable to you for any claim (whether in contract, tort, or otherwise), our liability will be capped at the total amount you have paid us for products or services in the past [12] months preceding the event giving rise to the claim. For example, if you have paid $300 in subscription fees over the last year, that is the maximum we would potentially compensate for a proven claim. (This cap does not apply to remedies under ACL consumer guarantees for goods, where typically the remedy is replacement or refund of the goods’ cost; it is more relevant for any service-related breach or any other liability).
• Product Liability: We have insurance and safeguards to cover potential product liability issues. If a Zenutri product is found defective and causes personal injury, of course, consumer law protections apply and our insurance would respond as needed. However, for non-personal injury claims related to product issues (e.g., a vitamin didn’t deliver expected benefits), our liability is limited to the value of that product or similar remedy.
• No Warranty Beyond Law: We provide our Website and services “as is” and while we strive for high quality, we do not make guarantees beyond what is required by law. We do not guarantee the Website will be available 100% of the time or error-free (though we do our best to avoid downtime and fix bugs quickly). We do not guarantee that taking our supplements will achieve your desired health outcome (see prior disclaimers). Any implied warranties or terms are, to the maximum extent allowed, excluded. Where they cannot be excluded, our liability for their breach is limited, at our option, to re-supplying the service or paying for its re-supply, or replacing the goods or paying for replacement.
• Force Majeure: We are not liable for failure to perform any obligation under these Terms if prevented by events beyond our reasonable control (“force majeure”), such as natural disasters, strikes, war, epidemics/pandemics, supply chain disruptions, acts of government, or interruptions of utility services. For instance, if a hurricane disrupts shipping for weeks, we will do our best to communicate and mitigate but won’t be liable for delays or unfulfilled orders due to that.
• Professional Indemnity and Product Insurance: (For transparency, Zenutri maintains appropriate insurance coverage, including professional indemnity insurance and product liability insurance, to cover certain liabilities. However, this is an internal measure and does not extend or alter any liability to customers – it simply means we have resources if something were our fault. We mention this to reassure customers that we stand behind our obligations.)
  Remember, nothing here is meant to exclude liabilities that cannot be excluded under applicable law (for example, liability for personal injury caused by our negligence, or for defective products under statutory guarantees, may not be limited in some jurisdictions). Your statutory rights are preserved. But to the extent we can limit our liability, we have done so. Using our service, you acknowledge these limitations as part of the agreement between us.

13.2 Your Responsibilities and Indemnification

We endeavor to be fair and responsible to you, and we expect the same in return. Accuracy of Information: You agree that the information you provide to Zenutri (especially health and personal info in the Quiz, and account details like your address and contact info) is truthful and accurate to the best of your knowledge. If you knowingly provide false or misleading information and this leads to issues (for example, you lie about not having a certain medical condition or allergy, and then have a reaction or an ineffective result), Zenutri will not be liable for any consequences that could have been avoided if accurate information was given. Essentially, you indemnify Zenutri against any claims or losses arising from your intentional misrepresentation or omission of relevant information. This doesn’t mean you have to tell us every detail of your life – but what you do tell or not tell should not be deliberately deceptive or critically incomplete relative to our questions.
Use of Products: You also agree to use the products as directed. You will not use them in a manner inconsistent with their instructions or intended use. If you intentionally misuse the products (e.g., take far above the recommended dose, use them for an unrelated purpose, or combine them dangerously with substances contrary to warnings) and that causes harm or third-party claims, you agree that Zenutri is not responsible for such outcomes. In legal terms, you agree to indemnify and hold Zenutri harmless from any claims, liabilities, damages, or expenses (including legal fees) arising out of such misuse on your part.
Compliance with Laws: You agree to comply with all applicable laws and regulations in connection with your use of Zenutri’s website and products. For example, if you are importing our products into another country, you’ll obey that country’s import regulations. If you are an athlete subject to doping regulations, you will check that none of our supplements contain banned substances for your sport. We label ingredients clearly, but the onus is on you to verify compliance with any specific legal or professional requirements that apply to you. If your use of our products breaches any law (through no fault of ours), you will be solely responsible for the consequences.
Third-Party Claims: If a third party brings a claim against Zenutri due to your actions – for instance, you give our supplements to someone else and they have an issue and sue us, or you republish our content in a way that infringes someone’s rights – you agree to indemnify Zenutri for any costs or damages resulting from such a claim. We’re not looking to pass blame for things we are responsible for, but we also cannot take blame for things you are responsible for. This indemnity will not apply to the extent any claim arises from our own negligence or breach of these Terms.
Limit on Indemnity: We will promptly notify you of any such claim and allow you to participate in the defense (and we’ll cooperate reasonably). Your indemnification does not mean you have to write a blank check; it just means covering our reasonable costs or losses due to the specific situation caused by your breach or wrongful conduct.
In simpler words, as long as you use Zenutri’s services honestly, safely, and lawfully, you have nothing to worry about regarding this section. It’s mainly to protect us from bearing costs that rightfully stem from misuse or misrepresentation by a user. We value trust and accountability on both sides of this relationship.

14. Termination of Use and Account Management

14.1 Termination by You or Us

Your Right to Terminate: You are free to stop using the Zenutri Website and services at any time. If you wish to terminate your account completely, you can contact us to request account deletion. Terminating your account will remove your profile from our active database (though we may retain certain information as required for record-keeping, as outlined in our Privacy Policy). Keep in mind that simply deleting your account or unsubscribing does not automatically trigger a refund of any past orders – those are handled under our refund policy. If you have an active subscription and you want to terminate it, follow the cancellation procedure in Section 7.1.
Our Right to Terminate or Suspend: Zenutri reserves the right to suspend or terminate your account or access to services immediately under certain circumstances: for example, if you are found to be in serious breach of these Terms (such as engaging in fraudulent activity, harassing other users or staff, attempting to hack or disrupt our site, or any behavior that is unlawful or harms Zenutri or its customers). We will make a reasonable attempt to notify you of the termination or suspension, stating the reason, unless legal considerations prevent us from doing so. In less severe cases (like non-payment issues or suspected minor policy violations), we might suspend service and reach out to you to resolve the issue before deciding on termination.
Effect of Termination: If your subscription or account is terminated (by you or us), the following will occur:
– We will cease providing services to you. If termination occurs mid-subscription cycle and you have already been charged for that cycle, we may fulfill that last shipment (at our discretion or as required by law) or provide a prorated refund if appropriate. For example, if we terminate due to our own business closure or discontinuation of service, we would likely refund any prepaid amounts. If we terminate due to your breach, we may decide not to fulfill further orders if that could cause us harm or violate law, but we’d refund any undelivered items that were paid for (unless the breach involved fraud causing us loss).
– Your access to any member features of the Website will be disabled. You won’t be able to log in, retake the quiz, or view your recommendation history online. Make sure to save any information you might need before terminating, like downloading order receipts or noting your regimen if you want to keep it up independently.
– Any rights and licenses granted to you under these Terms will end. You must stop using any Zenutri proprietary content not meant for public use. However, any perpetual licenses you granted to us (like rights to a testimonial you posted) or any clauses in these Terms that by their nature should survive termination (e.g., disclaimers, liability limits, intellectual property protections, governing law) will survive.
– If appropriate, we will remove your data from public parts of our site. For example, if you had posted in a forum or review section, we might remove those postings or anonymize them after your account is deleted, especially at your request (subject to our Privacy Policy and archival needs).
Outstanding Obligations: Termination does not relieve either party of obligations that arose prior to the termination. For instance, if you owe money for a delivered product, that debt remains. If we owe you a refund, that obligation remains. Also, if any legal issues arose before termination, those survive (e.g., if we were in the middle of handling a dispute).
Reactivation: If you voluntarily terminate your account, you may usually sign up again later if you choose, as a new customer. However, if we terminated your account for breach or misconduct, you may not be permitted to rejoin or use our services under a new name without our express permission. We reserve the right to block by relevant indicators (email, address, etc.) to enforce a ban if necessary. But we hope never to get to that point with any customer.
Service Discontinuation: Separately, Zenutri reserves the right to discontinue the operation of the Website or the subscription service itself for all users (for example, if the business were closing or pivoting). If that happens, we will give notice to users in advance if possible and fulfill any outstanding orders or refund as needed. Section 16.1 on Regulatory Changes also covers some scenarios where services might change.
In closing, termination is basically an end to the relationship. We aim for amicable separations – if you don’t need us anymore, you can leave at will; if we need to part ways, we’ll try to do so fairly. This ensures that both Zenutri and customers are protected and free to make choices as needed.

14.2 Account Security and Credentials

Maintaining the security of your Zenutri account is critical – both to protect your personal information and to prevent unauthorized orders on your behalf. Password and Login: When you create an account, you will choose a password. You are responsible for keeping your login credentials confidential. Do not share your password or account access with anyone. If you suspect that someone else knows your password, you must change it immediately. We recommend using a strong, unique password and updating it periodically. Zenutri is not liable for any loss or damage arising from unauthorized access resulting from your failure to safeguard your credentials. For example, if you leave your account logged in on a public computer and someone alters your quiz or order, we cannot be responsible – although we will certainly help you secure the account once notified and try to remedy any unauthorized orders if possible.
Unauthorized Access: You agree to notify us immediately at info@zenutri.com.au or through our contact channels if you become aware of or suspect any unauthorized use of your account, or any other breach of security. Signs of this could include login alerts you don’t recognize, changes in your account details or orders you didn’t place, etc. We will take prompt action, which may include suspending account activity, assisting you in changing passwords, and investigating the incident. We may ask you for information to verify your identity when addressing security issues, to ensure we’re communicating with the rightful account owner.
Two-Factor Authentication (2FA): For added security, Zenutri may offer (or require) two-factor authentication on accounts. 2FA means you would need a second factor (like a code sent to your phone or email) in addition to your password to log in. If available, we highly encourage you to enable 2FA on your account. It significantly reduces the risk of unauthorized access even if someone steals your password. Instructions for enabling 2FA (if supported) will be provided in your account settings.
Accurate Information: As part of keeping your account secure and functional, you must provide and maintain accurate account information. This includes a valid email address (since that’s how we communicate order confirmations, password resets, etc.) and up-to-date billing and shipping info. If the email you provided is incorrect and an unauthorized party intercepts communications, we cannot be responsible for that – so please double-check that your contact info is correct.
Multiple Accounts: Each user should generally maintain only one account, except with permission (for example, a family might have multiple accounts for different people – that’s fine, but one person shouldn’t have duplicates). Multiple accounts by the same person can sometimes cause confusion in recommendations or fraud flags. We reserve the right to merge or deactivate duplicate accounts if we find them, after contacting you.
System Integrity: You also agree not to attack or undermine the security or integrity of the Zenutri platform. This means you will not attempt to bypass authentication measures, not attempt to probe/vulnerability scan our systems without authorization, and not engage in any activity that could compromise other users’ accounts. If you happen to discover a security vulnerability, we request you responsibly disclose it to us rather than exploit it. We value such disclosures and will not take action against users who report issues in good faith.
Stored Payment Info: For your convenience, our payment gateway may offer to store your credit card details for recurring billing. Typically, Zenutri itself does not store full credit card data on our servers; it is tokenized by the payment processor (like Stripe, PayPal, etc.) which is compliant with PCI-DSS standards. That said, if you allow your browser or our site to “remember” your payment details, ensure that your account is secure and you have device security (like not leaving your phone unlocked, etc.).
Email and Phishing: Be vigilant for phishing attempts. Zenutri will never ask you for your password via email, and any password reset will happen through secure, user-initiated processes. If you receive suspicious communications claiming to be from Zenutri asking for login details or payment info outside our normal process, contact us to verify.
In summary, securing your account is a shared responsibility: we secure our systems and you secure your credentials. With good practices on both sides, we can keep your experience safe and worry-free.

15. Governing Law and Dispute Resolution

15.1 Governing Law (Australia)

These Terms and Conditions, and any separate agreements whereby we provide you services or products, shall be governed by and construed in accordance with the laws of Australia, specifically the laws of the State of New South Wales (being the principal place of business of Zenutri Pty Ltd), and the federal laws of Australia where applicable. This choice of law applies regardless of your location when accessing the site or receiving services. If you are an international customer, you acknowledge that the core of our operations is in Australia and that we intentionally apply Australian law to these Terms.
Jurisdiction: In the event that a dispute arises which leads to formal legal proceedings, you and Zenutri agree to submit to the exclusive jurisdiction of the courts of New South Wales, Australia (or the appropriate federal courts of Australia located in New South Wales, for matters of federal jurisdiction). This means any lawsuit or court case must be filed in a court in New South Wales (likely Sydney). We both agree not to argue that this forum is inconvenient or to seek to move the case elsewhere, provided that this clause is consistent with applicable consumer laws. If you are a consumer in a country with mandatory laws giving you the right to litigate in your home jurisdiction (for example, some EU countries have rules protecting local jurisdiction), that may override this clause to the extent those laws apply. However, generally, by using our site you accept NSW, Australia as the appropriate venue.
Australian Consumer Law: We reiterate that Australian Consumer Law protections apply to transactions under these Terms and nothing here reduces those rights no matter where you are located if you’re buying as a consumer from an Australian business. If any provision of these Terms is invalid under the law of your country, we will consider how to modify it, but the rest of the Terms remain enforceable as stated under Australian law.
International Use: We make no representations that the content or services on our Website are appropriate or available for use in other locations. If you access Zenutri from outside Australia, you do so on your own initiative and are responsible for compliance with local laws if and to the extent local laws are applicable. Please be aware that by engaging with an Australian company, you might not have the exact same consumer protections as domestically (though Australia’s laws are robust). If any mandatory laws in your jurisdiction conflict with any part of these Terms, those specific parts will be overridden by your local laws only to the extent necessary, and the rest of the Terms remain in effect.
In summary, we choose Australian law for consistency and because it’s our home; it governs our contract with you. We hope to never see each other in court – we’d much rather resolve issues amicably – but if it does happen, it will be in an Australian court (likely in NSW).

15.2 Dispute Resolution Process

At Zenutri, we value customer satisfaction and aim to resolve any concerns or disputes in a fair and efficient manner. Therefore, in the event of any dispute, claim, or controversy arising out of or relating to these Terms, your use of the Website, or the products/services you receive, we strongly encourage the following resolution process before considering litigation:

1. Contact Customer Service: Start by reaching out to our customer support team (via email at info@zenutri.com.au or through our Contact Us page). Many issues can be resolved quickly through a conversation – whether it’s a billing question, a product concern, or misunderstanding of terms. Our team is trained to address complaints and escalate them internally if needed. Please provide as much detail as possible about the issue, including dates, order numbers, and any relevant communications. We aim to acknowledge written complaints within 2 business days and provide a proposed resolution or next steps within 10 business days.
2. Formal Complaint (if needed): If the initial customer service response does not resolve your issue to your satisfaction, you may ask for your complaint to be reviewed by a manager or submit a formal written complaint. We have an internal complaint handling procedure where a senior staff member will review the matter, maybe call or email you for further information, and attempt a resolution. We commit to you that we will genuinely consider your points and try to reach a fair outcome.
3. Mediation or Alternative Dispute Resolution: In the unlikely event we cannot reach an agreement through direct communications, we may propose to engage in a mediation or another form of alternative dispute resolution (ADR) before going to court. Mediation is a voluntary process where an independent neutral mediator helps the parties try to settle the dispute. It can save time and cost for both sides. If both parties agree, we can select a mediator (for example, through the Australian Disputes Centre or another reputable service) and split the costs or as agreed. Note that mediation is without prejudice – it’s a confidential attempt to resolve and does not bind either party unless an agreement is reached.
4. External Avenues: If you are not satisfied with how we handled a complaint, you also have the right to seek assistance from external consumer protection agencies. In Australia, you could contact the ACCC or your state’s Fair Trading or Consumer Affairs office for guidance. If your complaint relates to something like privacy, you could reach out to the Office of the Australian Information Commissioner (OAIC). These bodies might not resolve the dispute but can provide information or take action if there’s a breach of law.
5. Legal Action: If all else fails and you decide to pursue legal action, the governing law and jurisdiction clauses above (15.1) apply. We would also at that point consider legal avenues from our side if necessary. However, we hope to avoid this. Class Action Waiver: Where permitted by law, you and Zenutri agree that any dispute will be resolved on an individual basis and not as part of any class, collective, or representative action. This means you will not join your claims with others or pursue a lawsuit as a class representative or class member against us. (If this waiver is not allowed by the law of your jurisdiction – for example, some countries do not permit precluding class actions for consumers – then it may not apply, but it’s our intention to limit disputes to one-on-one).
6. Injunctive Relief: An exception to the above negotiation requirement is that either party may seek immediate injunctive relief in a court of competent jurisdiction if there is a threat of irreparable harm (e.g., intellectual property infringement or misuse of data) that negotiation cannot address in time. But for standard disputes about the service or payment, we’ll go through the friendly route first.

By agreeing to these Terms, both you and we demonstrate an intent to resolve disputes professionally and in good faith. We believe in our service and in treating customers fairly, so we truly hope that any issues can be resolved with a simple conversation or two. Thank you for giving us the opportunity to make things right if something goes wrong.

16. Regulatory Compliance and Terms Changes

16.1 Regulatory Compliance and Product Changes

Zenutri operates in a regulated space (health supplements), and we are committed to continuous compliance with all relevant laws and regulations, including those of the TGA and consumer protection authorities. Ongoing Monitoring: We actively monitor for any changes in laws, regulations, or guidelines that affect our products or how we offer them. For example, if the TGA updates the list of permitted ingredients or indications (health claims), or if new safety data emerges about an ingredient, we will take prompt action. This could include reformulating a product, adding or updating warning labels, or even discontinuing a product if required.
Product Reformulation: If regulatory requirements change (or scientific consensus shifts) such that a product in your subscription needs to be altered, we will endeavor to substitute it with an improved or compliant version that offers a similar benefit. For instance, if an ingredient becomes restricted by the TGA and we have to remove it from our formula, we might replace it with a permitted alternative that serves the same purpose. We will notify affected subscribers of any significant change in their personalized packs (especially if the change impacts the expected benefit or requires new usage instructions). We’ll explain the reason for the change in plain language.
Discontinued or Recalled Products: If a product you are receiving is ever recalled (voluntarily by us or mandated by regulators) due to safety or quality concerns, we will inform you immediately and provide instructions (e.g., to stop using it and how to return or dispose of it safely). We would, of course, provide a suitable remedy such as a replacement, credit, or refund for that item. If a product is permanently discontinued (for regulatory or any reason), we will alert you and adjust your future shipments accordingly (potentially replacing it with another product that addresses similar needs, with your consent).
Advertising and Promotions Compliance: We also continuously ensure our marketing stays within legal bounds as discussed. Should any regulatory authority (like the TGA’s Advertising Compliance unit) require us to make changes or corrections to our advertising or website content, we will do so promptly. For example, if an authority says a particular phrase we used is not compliant, we will remove or reword it and let customers know if it materially affects their understanding of the product/service.
Notice of Regulatory Changes: If a regulatory change significantly affects you as a customer (for example, if new law mandates an extra step in the service, or limits how we can deliver the service to you), we will notify you in writing (via email or via the website) about the change, its impact, and any actions needed on your part. We aim to be transparent about why such changes are happening (often it’s for improved safety or transparency). For example, if a new privacy regulation required us to obtain additional consent for certain data uses, we’d inform you and request that consent.
In summary, Zenutri adapts to the evolving regulatory landscape to ensure we remain compliant and continue to offer you safe, legal, high-quality products. Regulatory compliance is not just a legal duty for us – it’s part of our commitment to your wellbeing and trust. We appreciate your understanding if these adjustments cause any inconvenience, and we will always strive to minimize any disruption to your service.

16.2 Changes to These Terms and Conditions

We may update or modify these Terms and Conditions from time to time to reflect changes in our services, policies, or for other operational, legal, or regulatory reasons. If we make material changes to the Terms, we will provide you with reasonable notice of such changes. Notification Method: Notices of changes may be given by posting the revised Terms on our Website with a new “Last Updated” date, and/or by sending an email to the address associated with your account, and/or by other prominent communication (such as an in-app or site notification). We will indicate what the major changes are, if not self-evident, either in the notice or via a summary of changes.
Advance Notice: Our goal is to give at least 14 days’ advance notice of significant changes, when practicable. In cases where a change is required sooner (for example, by law or due to urgent circumstances), we will notify as soon as possible and the effective date may be less than 14 days but we’ll still try for some lead time. Minor changes that do not materially affect your rights (like clarifications or typo corrections) may be effective immediately upon posting without a prior notice period.
Your Acceptance of Changes: By continuing to use the Website or our services after the updated Terms take effect, you will be deemed to have accepted the revised Terms. If you do not agree with a change, you have the right to discontinue use and cancel any subscriptions before the effective date of the new Terms. In fact, if a change materially affects your interests adversely, please contact us – in some cases we might grandfather certain conditions for existing customers or find a solution. However, generally, the updated Terms will apply to all current users going forward from their effective date.
Negotiation of Terms: Please understand that we cannot negotiate individual contracts with customers – these Terms are a standardized agreement to ensure consistency and fairness across our user base. That’s why if you have an issue with any updated term, the remedy would typically be to cease using the service if we can’t resolve your concern. That said, we welcome feedback on changes; sometimes user feedback leads us to tweak a policy further in a subsequent update.
Archived Versions: For transparency, we will keep an archive of previous versions of these Terms (with their effective dates) accessible, or will provide them upon request, so you can see how terms have evolved.
Severability of Changes: If any new term or amendment is found invalid or unenforceable, the remainder of these Terms will remain in effect as per the severability clause (Section 20.1).
In summary, staying updated on our Terms is part of being a user (we’ll try not to change them too frequently). We pledge to make the process as clear and smooth as possible. We encourage you to review any new Terms notices you get from us. Your relationship with Zenutri is important, and we want you to always understand the terms of our service to you.

17. Third-Party Integrations and External Services

17.1 External Links and Third-Party Services

Zenutri’s Website and communications may include links or references to third-party websites or services that are not owned or controlled by us. For example, our site might link to a research article about a vitamin, an external blog, a partner’s site, or display content from social media (like an Instagram feed), etc. Any such third-party links are provided for your convenience or reference only. No Endorsement: The inclusion of a link to an external site does not imply that Zenutri endorses, approves, or makes any warranty regarding that third party or its services/products. We do not have control over the content, policies, or practices of third-party sites. If you choose to click an external link and navigate away from Zenutri’s site, you do so at your own risk. We encourage you to read the terms and conditions and privacy policies of any third-party websites or services that you visit through external links from our site. Zenutri is not responsible for the content or accuracy of any off-site pages, nor for any viruses or other harmful elements encountered by visiting an external site.
Third-Party Integrations: We may also integrate certain third-party tools or services into our platform for functionality – for example, a live chat support widget (which could be powered by a third-party provider), payment gateways (like Stripe, PayPal, Afterpay etc.), or analytics (like Google Analytics). These services are generally seamless within your experience, but they are operated by third parties. While we choose reputable providers and strive to ensure they protect your data and experience, they operate under their own terms of service. For instance, payments processed through a gateway are subject to that provider’s terms and privacy policy in addition to ours. We disclaim liability for the acts or omissions of such third-party service providers, except as required by law. If you encounter an issue with a third-party integration, we will assist in contacting the provider or addressing the issue to the extent we can, but some matters might be out of our direct control (for example, if PayPal has an outage, we will have to wait for them to fix it).
Leaving the Zenutri Platform: If you follow a link to a blog or an article or another vendor’s shop, note that you have left our platform. Things you do on external platforms (like making a purchase from another company after reading about it on our blog, or acting on advice from another site) are between you and that external entity. Zenutri won’t be liable for any loss or damage arising from transactions you may have with third parties, even if you discovered them through us.
In summary, treat external content with the usual caution: verify information and understand who you’re dealing with. We include outside content to enrich your experience (like educational content or convenient services) but cannot be responsible for it beyond our own sphere.

17.2 Professional Referrals and Third-Party Practitioners

As part of our commitment to holistic wellness, Zenutri might from time to time provide information about or even referrals to health professionals or services outside of Zenutri. For instance, our content might say “consider consulting a dietitian or naturopath for personalized advice” and maybe list a few directories or partners. Or perhaps on our website or emails we mention a network of partner healthcare providers (like nutritionists or wellness coaches) that you could consult for more in-depth guidance. We want to clarify the nature of such mentions:

• No Endorsement or Warranty of Professionals: If we provide a list of healthcare professionals or a link to a practitioner directory, it is for convenience. We do not officially endorse individual practitioners unless explicitly stated, and even then, we are not vouching for their services beyond maybe having a general positive impression or partnership. You should perform your own due diligence when selecting any healthcare provider. Any relationship formed between you and a third-party practitioner is directly between you two. Zenutri is not a party to that and does not oversee or guarantee the advice given by any external professional.
• No Liability for Professional Advice: If a doctor, dietitian, or other practitioner that you learned of through Zenutri gives you advice or treatment, Zenutri is not responsible for that advice or treatment. Those professionals are independent and bound by their own professional obligations. We certainly hope any professionals we mention are competent and helpful, but we can’t assume liability for their conduct.
• No Medical Practice by Zenutri: Even if we have health professionals on our staff or advisory board (which we might; e.g., consulting nutritionists), when they interact via Zenutri it is in a general capacity, not as your personal clinician. We do not establish a clinic or practice referral through Zenutri; any advice from Zenutri channels remains educational/general as per Section 12. If by chance Zenutri arranges a special consultation service with a professional (hypothetically, say we offered a paid add-on to consult with a nutritionist), that would come with its own clear terms and likely the professional would have their own disclaimers/consent forms with you.
• Affiliate or Commission Disclosure: If Zenutri has any financial incentive with a third-party service (for example, an affiliate link, or a partnership where we might receive a referral fee), we will disclose that relationship as required by law and ethical guidelines. We aim to be transparent so you know if we have a business partnership. Regardless of any such relationships, we maintain that your trust comes first: we wouldn’t partner with or refer to someone we don’t believe in just for a commission. But ultimately, you must still use your judgment.
• Integrated Services (if any): In the future, Zenutri might integrate something like a telehealth platform for convenience or have guest experts on a webinar. Those are value-adds, but any professional advice given is between you and the professional, not guaranteed by Zenutri. We would likely have you agree to separate terms for those events if needed.
  In short, think of any professional referrals or external wellness services mentioned by Zenutri as suggestions or resources, not gospel and not part of our core service contract with you. We want you to have a full toolkit for health, which means sometimes involving licensed professionals – but when you do, that’s a separate relationship outside these Terms.

18. Contact Information and Customer Support

18.1 Business Details and How to Contact Us

Zenutri prides itself on being accessible to our customers. Here are our key business details and ways you can reach us for support or inquiries:

• Business Name: Zenutri Pty Ltd (an Australian Private Company)
• ABN: 42 667 290 137
• Registered Business Address: Chester Hill, NSW 2162, Australia. (Note: This is our principal place of business. We do not operate brick-and-mortar retail stores at this address. For returns or mail, please first contact customer service for the appropriate returns procedure and warehouse address.)
• Email: info@zenutri.com.au – This is our primary customer service email. We aim to respond to all emails within one business day (24 hours), although during peak times it might be up to 48 hours.
• Website Contact Form: You can send us a message via the Contact Us page on our Website. This form asks for your name, email, and message, and once submitted, our support team receives it via our ticketing system.
• Customer Service Hours: Our support team generally operates on Australian business days (Monday to Friday, excluding public holidays) from 9:00 AM to 5:00 PM Australian Eastern Standard/Daylight Time. We occasionally monitor urgent issues outside hours, but responses will usually come during working hours. We may expand hours as we grow or provide chatbot assistance after hours for common queries.
• Phone: At this time, we primarily provide support via email or online chat. If you would like to speak by phone, you can email us to schedule a call and we will do our best to accommodate. (If in future we publish a customer service phone number, we will update these Terms and our Contact page accordingly.)
• Social Media: Zenutri has official social media accounts (e.g., Instagram, Facebook). You are welcome to contact us there (via comments or direct messages), but for privacy and efficiency, we often direct detailed inquiries to email or direct messaging. Please do not share sensitive personal info publicly on social platforms.
• Business Registration: Zenutri Pty Ltd is registered under Australian law. If you need to verify our company, you can search the ABN or check ASIC records. Our operations comply with Australian business regulations.
  We value open communication. If you have any questions about our products, need help navigating the quiz or bundles, or have an issue with an order, please reach out. Friendly, prompt, and helpful support is part of the Zenutri promise. Even if you just have feedback or suggestions, we’d love to hear from you. Your input often guides improvements.

18.2 Complaints and Feedback Handling

Your satisfaction is important to us. We strive to resolve complaints and also welcome feedback (both positive and constructive) as opportunities to improve. Here is our approach to complaints and feedback:

• Complaint Escalation: If you have a complaint about a product or service, first contact our customer service (as detailed above). Our frontline support will try to resolve it. If you are not satisfied with the initial response, you can request that the issue be escalated to a supervisor or manager. We have an internal escalation process to ensure more complex or sensitive issues get appropriate attention. You will be provided with a reference number or follow-up contact so you know it’s being handled. We aim to resolve most complaints within 5-7 business days, though some may take longer if investigation is needed (we’ll keep you informed).
• Therapeutic Goods Complaints (TGA): If your complaint relates to the quality, safety, or advertising of our therapeutic goods (supplements), and you believe we have not addressed it adequately, you have the option to lodge a complaint with the Therapeutic Goods Administration (TGA) in Australia. The TGA handles complaints about therapeutic product advertising and quality. Of course, we hope to fix issues before it ever gets to that, but we acknowledge your right to reach out to regulators.
• Australian Consumer Law Bodies: Similarly, if your complaint pertains to your consumer rights (refund, false advertising, etc.) and you feel it’s unresolved, you may contact agencies like the ACCC or your state’s Fair Trading/Consumer Affairs. Again, we hope to never need a third-party mediator, but it’s part of your rights and we respect that.
• Internal Improvement: We record and analyze complaints to identify patterns or recurring issues. This is part of our continuous improvement commitment. For example, if we get multiple complaints about a certain aspect of the quiz being confusing, we will look into rewording it. If a certain courier consistently causes issues, we might change courier. We consider feedback a gift that helps us get better.
• Feedback and Suggestions: If you have suggestions not exactly complaints – e.g., “I wish you offered X vitamin in your lineup” or “the website could be easier to navigate in this way” – please let us know via email or feedback forms. We often survey customers for ideas. While we can’t promise to implement every suggestion, many of our enhancements come directly from user feedback. And we might reach out for clarification or to thank you for a great idea!
• Compliments and Testimonials: If you have a positive experience, we’d love to hear that too. With your permission, we might feature your testimonial on our site (we would only do so with consent and likely anonymize it to first name and initial, unless you explicitly want your full name shown). Good feedback also helps reinforce to our team what’s working well.
• No Retaliation: We assure you that raising a complaint or dispute in good faith will never result in any form of retaliation from Zenutri. We treat all customers fairly whether they’re praising us or pointing out flaws. If you have an issue, you can speak up without fear of losing services (unless of course the complaint is accompanied by abuse or threats, which we handle as per our code of conduct).
• External Dispute: If any dispute does escalate externally (mediation, legal, etc.), our communication lines remain open. We won’t “go dark” just because a formal process started; often disputes can still be settled out of court even after filing, and we remain open to amicable resolution anytime.
  Finally, we want to emphasize that our aim is constant customer satisfaction improvement. We’re a company that genuinely wants to make people healthier and happier. So if we fall short, tell us, and we will do our best to make it right and learn from it.

19. Special Terms for Subscription and E-Commerce

19.1 Auto-Renewal Disclosure and Customer Rights

Zenutri’s personalized vitamin plan is a subscription service, so it’s important you fully understand the auto-renewal nature and your rights around it. We’ve addressed some of this in Sections 6 and 7, but here we consolidate key points as required by subscription commerce best practices and law:

• Clear Disclosure at Sign-Up: When you sign up for a subscription (e.g., after completing the Quiz and proceeding to checkout), we clearly present that you are enrolling in a recurring subscription. The checkout page and confirmation emails will state the billing frequency (e.g., monthly) and amount. You will either have to check a box or otherwise acknowledge that you understand you’ll be charged on a recurring basis. Our intention is that no one is accidentally subscribed without realizing it. If something is unclear at checkout, please do not hesitate to ask before confirming – transparency is key.
• Recurring Billing Authorization: By entering your payment details and subscribing, you authorize Zenutri to charge your payment method automatically for each renewal period until you cancel. We also email a receipt for each charge when it occurs. If you ever notice a discrepancy in charges, notify us immediately so we can investigate.
• Pre-Renewal Reminder (If Applicable): For month-to-month subscriptions, charges occur frequently enough that you might not need a reminder each time (since you know it’s monthly). However, if we were to offer longer subscription cycles (say an annual plan), we would send a reminder in advance of renewal. For monthly plans, we may still send a courtesy reminder email a few days before the next pack is prepared, to allow last-minute changes or pausing (this is more a service feature than a legal requirement for monthly plans).
• Easy Cancellation: We reiterate that you can cancel online at any time through your account settings. We ensure the cancellation mechanism is straightforward (no hidden hoops or hard-to-find buttons). You can also cancel by contacting support as described. There are no sneaky retention tricks; if you want out, we will not force you to listen to a hard sell (though we may ask for feedback). We might offer alternatives like pausing if we sense maybe you just have too much stock, but that’s up to you.
• Confirmation of Cancellation: When you cancel, you will receive an email confirming the cancellation and stating the effective date (e.g., “Your subscription is canceled; your last pack will be the one arriving in [month/year]”). If you don’t get this confirmation, please follow up – it could mean the cancellation didn’t register. Keep that email as proof.
• Refunds on Auto-Renewal Mistakes: If somehow you were charged after cancellation or you forgot to cancel and got an unwanted renewal, contact us. Depending on circumstances, we may refund the latest charge (especially if product hasn’t shipped) as a courtesy one-time. However, since we send renewal receipts, it’s on you to keep track of the billing cycle. We handle these on a case-by-case basis with the goal of being fair (we don’t want you to pay for something you don’t need, but we also manage inventory based on active subs).
• Subscription Status Transparency: Your online account will show your current subscription status, next billing date, and next shipment content. We try to make all aspects of your subscription visible to you 24/7. You can also modify things (like if you want to add a product or remove one for the next shipment, or change frequency, where our system allows such changes). If any modification affects price or schedule, it will be clearly reflected and usually confirmed via email.
• Promotional Trials or Discounts: If we ever offer a trial period or intro discount for a certain number of months, we will clearly explain how and when the paid subscription begins afterwards. For example, “Get your first month free, then auto-renews at $X/month thereafter.” You won’t be secretly rolled from a free trial to paid without notice; by signing up you’ll know the duration of the trial and the standard billing after. We also limit one trial per customer to avoid abuse.
  In short, we abide by the principle: no surprises in subscription billing. All terms of auto-renewal are disclosed up front and you have control to cancel anytime, easily. We align with international best practices and any relevant Australian laws on subscription transparency and fairness.

19.2 Inventory, Supply Chain, and Special Product Situations

Zenutri does its best to maintain a steady supply of all recommended products, but sometimes supply chain realities require flexibility. Here’s how we handle such scenarios:

• Product Availability: All products are subject to availability. On occasion, a specific vitamin or supplement might become temporarily out of stock (due to high demand, manufacturing delays, etc.). If a product in your personalized pack is unavailable at the time of your shipment, we will notify you. Options in such cases may include: delaying that item until stock is replenished (and possibly shipping the rest of your pack first), substituting a similar product, or providing a prorated refund/credit for that item in that month. We will inform you of the options and, where reasonable, let you choose your preference. Our default approach would be substitution only if the substitute is very close in function and quality (we’d explain the differences), otherwise we’d skip and credit you for it.
• Substitutions: For curated Bundles or specific items, we might occasionally update or substitute a product. For example, if the “Zenutri Energy Boost” supplement is out, we might include “Generic B-Complex” of equal or greater value to fill the gap for that cycle. Any substitution will be of equal or higher nutritional value and quality, and we’ll inform you which substitution was made (e.g., via a note in your pack or an email). We will not charge you extra for a higher value sub if it’s our decision to substitute. If you are unhappy with a substitution, let us know – we will make it right, perhaps by sending the original later or adjusting your next box.
• Discontinued Items: As mentioned, if an item is permanently discontinued, we will attempt to find a long-term replacement in your plan and discuss it with you.
• Backorders: If a product is on backorder (meaning we will get it but later than expected), we’ll communicate the expected timeline. If the delay is short, we might hold your shipment a bit to include it; if it’s long, we might ship what we have and either forward the missing item later or credit it. We’ll coordinate with you.
• Supply Chain Disruptions: Global events (pandemics, raw material shortages, shipping crises) can affect supplement supply. We have multiple suppliers for key ingredients to mitigate this, but not everything is foolproof. If a broad disruption occurs, we might proactively inform all subscribers that deliveries could be delayed or some formulas altered slightly due to ingredient sourcing issues. Transparency is our policy here.
• Quality Holds: On rare occasions, we might voluntarily hold back a batch for quality re-testing (if something about it triggers a concern). This could delay shipments containing that batch. If that happens, we’ll tell you there’s a slight delay due to quality checks (because we’d rather be late than send something questionable). If the delay is more than a few days, we may offer a small courtesy credit for the inconvenience.
• Communication: In all these cases, communication is key. We won’t quietly swap or drop items without telling you. Watch your email or account notifications around your shipment times; we’ll highlight any change or issue.
• User Changes and Impact: If you make changes to your pack contents or frequency close to the renewal date, it might affect inventory planning. We’ll do our best to accommodate last-minute changes, but note that if you change something a day before shipping, occasionally that item might not be ready and would follow the rules above. We advise making changes a reasonable number of days before the cycle renews to ensure smooth fulfillment.
• Shortages and Rationing: It’s unlikely, but if there’s a severe shortage of something (say, nationwide shortage of magnesium), we might limit the quantity we sell per customer to avoid hoarding. If that’s relevant, we’ll clearly announce any such limits and it would be temporary.
  In essence, while we have robust systems to manage supply, we ask for your understanding that sometimes substitutions or delays are a better outcome than sending nothing or an unsafe product. Our commitment is to keep you well-informed and to make any necessary adjustments with minimal inconvenience to you and no compromise on the overall value you receive.

20. Miscellaneous Provisions

20.1 Severability, Interpretation, and No Waiver

Severability: If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be severed or limited to the minimum extent such that the remainder of the Terms will continue in full force and effect. In other words, the invalid part will be removed or reinterpreted so that it becomes valid, but only to the extent necessary – everything else stays as is. For example, if a law changes that makes one clause unenforceable, that won’t void the entire agreement, just that clause. Both you and Zenutri would still be bound by the rest of the Terms. We would also likely replace the invalid provision with a new one that closely reflects the original intent within legal bounds.
Headings for Convenience: The section headings and titles in these Terms (like “## 10. Permitted Health Claims” etc.) are inserted for convenience of organization and ease of reading only. They do not define, limit, or interpret the scope of any section. If there’s any ambiguity in the text, the headings should not be used to resolve it one way or the other – the actual content of the clauses governs. We aimed to write in plain language, but the headings are just signposts.
Plain English and Interpretation: These Terms are written in plain English to be as understandable as possible, but in any case of interpretation, they should be interpreted in a fair and reasonable manner, not strictly for or against either party. Both parties (you and Zenutri) had the opportunity to review and consider these Terms (even though we drafted them, you decide to agree or not). Therefore, no rule of interpreting ambiguities against the drafter will apply. If something can be read in two ways, the most equitable and purpose-aligned meaning should be chosen. Also, words like “including” mean “including without limitation” unless specifically limited, and singular includes plural and vice versa where context requires.
No Waiver: If Zenutri fails to enforce any right or provision of these Terms or delays in doing so, that does not constitute a waiver of our right to enforce it later. For example, if you breach the Terms and we don’t take immediate action, we’re not giving up our right to act on that breach or any subsequent breach. Similarly, any waiver we do grant for a particular situation (e.g., giving you an exception or extension) is specific to that case and is not a blanket waiver for the future. Any waiver must be in writing and signed by an authorized representative of Zenutri to be effective. The same goes for you: if you don’t enforce a right against us immediately, you can still do so later unless you’ve explicitly waived it.
Entirety and Amendments: (This will be covered in the next clause 20.2 as per outline, but essentially, these Terms and any referenced policies constitute the entire agreement between us regarding use of the Website and service, superseding any prior agreements or communications.)
Relationship: Nothing in these Terms creates any agency, partnership, joint venture, or employment relationship between you and Zenutri. You are using the service as an independent consumer. You cannot bind Zenutri in any way (and vice versa, beyond what these Terms stipulate).
Force Majeure (reiterated): We mentioned it earlier, but miscellaneous: we are not responsible for failure to fulfill obligations due to causes beyond our control (natural disasters, etc.). This is a standard protection for both parties.
Language: These Terms are provided in English. If we provide translations in other languages (for convenience or legal compliance in other markets), the English version will prevail in case of conflict or ambiguity between versions, unless prohibited by local law.
Legal Notices: Any notices to Zenutri (aside from normal customer comms) should be sent to our registered business address or via our official contact channels. Notices to you will be through email or site notifications as earlier described. Both parties agree that electronic communications count as being “in writing” for all purposes related to these Terms.

20.2 Entire Agreement and Amendment Procedure

These Terms and Conditions (together with any documents expressly incorporated by reference, such as our Privacy Policy, and any additional terms for specific promotions or services if provided) constitute the entire agreement between you and Zenutri Pty Ltd regarding your use of the Website and our services. This means that they supersede all prior or contemporaneous agreements, understandings, representations, and communications (whether oral or written) between us relating to the subject matter. In entering into this agreement, neither party is relying on any statement or promise that isn’t written in these Terms. If someone at Zenutri said something different from what’s in the Terms, the Terms prevail (unless that was an authorized, explicit variation agreed in writing).
Amendments: We’ve outlined in Section 16.2 how we may modify these Terms from time to time and how we notify you. To recap: Zenutri can update the Terms and will notify users of significant changes with opportunity to cancel if you don’t agree. Outside that process, no individual employee or agent of Zenutri can alter the terms of this Agreement with you unless it’s in writing and signed by an authorized officer of Zenutri. Similarly, you cannot alter these Terms unilaterally; any proposed change by you (e.g., “I’ll only agree if you do X”) would need acceptance by an authorized Zenutri representative in writing. It’s generally not feasible for us to negotiate individual terms with each customer, so our modifications will typically apply to all users as described earlier.
Surviving Clauses: Upon termination or expiration of your relationship with Zenutri, any provisions of these Terms which by their nature should survive will survive. This includes, without limitation: disclaimers of warranties, limitations of liability, indemnities, governing law and jurisdiction, intellectual property rights, and any accrued rights to payment.
Transfer of Agreement: Zenutri may assign or transfer our rights and obligations under these Terms to another entity in the event of a business transfer (merger, acquisition, etc.), and we will inform you if that happens as per legal requirements. You may not assign or transfer your rights or obligations under these Terms without our prior written consent; any unauthorized assignment by you is void.
Consent to Electronic Records: By using our service, you consent to the use of electronic means to conclude these Terms and to the electronic delivery of notices, policies and records of transactions initiated or completed via the Website.
Acknowledgment: By accepting these Terms (e.g., clicking “I agree” or by using the site), you acknowledge that you have read and understood them, and that they have the same force and effect as a signed agreement.
Thank you for reading these Terms and Conditions thoroughly. They are designed to protect both you and Zenutri and to ensure we have a clear mutual understanding. We’re excited to have you as part of the Zenutri community and look forward to supporting your journey to optimal health with personalized nutrition! If you have any questions about these Terms, please reach out to us before proceeding with using the service – we’re happy to clarify.